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Cancellation & Refund Policy

Cancellation Policy

We ask for at least 24 hours' notice, as a courtesy, if you will need to cancel or reschedule your appointment.  You can call 09-600 2807, email to kiwilashnbrow@gmail.com or text to 0224559551 to give us the notice. We are more than happy to reschedule your appointment and apply your deposit towards a future appointment if you give at least 24 hours' notice.

We understand that unplanned circumstances can occur, and you may need to cancel or reschedule your appointment. If you reschedule or cancel your appointment less than 24 hours prior to your appointment time your deposit is non-refundable, and a new deposit will be required to book any future appointment.

Please ensure you are on time for your appointment as a courtesy to the client that follows, if you are more than 10 minutes late to your scheduled appointment, although we will do our best we cannot guarantee we will be able to complete your treatment for you.

Refund Policy

Refunds will be provided where required in accordance with the New Zealand Consumer Guarantees Act.

We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded. We don’t refund for change of mind.

Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsiblity to determine if the product or treatment is right for you.

In order for us to provide you with a great service it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments. You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment.